We want you to feel confident planning with BonVoyage·AI. This policy explains when refunds are available and how to request one.
Itinerary planning purchases
Paid itinerary plans are refundable within 7 days of purchase, provided the itinerary has not been used to make a booking. After 7 days, or once an itinerary has been used to confirm a booking, planning fees are non-refundable.
Booked travel (flights, stays, transfers)
Flights, accommodations, and transfers are fulfilled by third-party suppliers and are governed by each supplier's fare and cancellation rules. When a supplier issues a refund to us, we pass it through to your original payment method, less any non-refundable supplier fees.
Some fares (for example, basic-economy or non-refundable hotel rates) are not eligible for any refund once confirmed.
How to request a refund
- Email joao@etrinitybbic.com from the address on your account.
- Include your booking ID or order reference and a short description of the request.
- We'll confirm receipt within 2 business days and let you know what's eligible.
Processing time
Approved refunds are returned to your original payment method, typically within 5–10 business days. Your bank may take additional time to post the credit.
Chargebacks & disputes
If you believe a charge is incorrect, please contact us first — most issues are resolved within a few days. Initiating a chargeback before reaching out can delay the resolution.
Contact
BBIC
G38 Maraes Colony, Per-Seraulim, Salcete, Goa, India 403708
joao@etrinitybbic.com